Refund Policy for NOVA&CO

At NOVA&CO, we want you to love your purchase. If something isn’t right, we’re here to help! Please review our Refund Policy below to understand how refunds, returns, and exchanges work.

🔄 Returns

We accept returns under the following conditions:

• Items must be returned within 3 days of delivery.

• Items must be unused, unwashed, and in their original condition, including all original tags and packaging.

• For hygiene reasons, we cannot accept returns on earrings, or any items marked as final sale.

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method.

• Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card provider.

Note: Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

🔁 Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or item, please return your original item for a refund and place a new order.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

❌ Non-Refundable Items

We do not offer refunds or returns on:

• Final sale items

• Gift cards

• Worn, washed, or damaged products (unless defective on arrival)

• Items returned outside of the 3-day return window

📸 Damaged or Incorrect Items

If you received a defective or wrong item, please contact us within 2 days of receiving your order. Include:

• Your order number

• A clear photo of the item and issue

We’ll gladly send a replacement or issue a full refund.

📞 Contact Us

To start a return or for any refund-related inquiries, please contact us